Terms and Conditions

A. Notwithstanding anything contained in this document, any information brochure, notification or any other matter to be published by QLIGENCE regarding its Services, Service Price, Billing Policy, or Credit Policy shall also be treated as the terms and conditions of this document and both QLIGENCE and subscriber shall be under obligatory of the same.

B. Though QLIGENCE shall strive to offer the best service quality, however, the quality, reliability, and availability of service cannot be guaranteed as the same is dependent on various technical, physical, topographical, atmospheric, environmental, regulatory, legal, and other factors. QLIGENCE shall not be liable or responsible for any defect or deficiency caused due to unavoidable factors beyond its reasonable control. In addition, QLIGENCE is entitled to, without any liability, refuse, limit, suspend, disable, delete, vary, and/or interrupt service or any part thereof, for one or more Subscribers, at any time, in its sole discretion, without notice and assigning any reason.

C. QLIGENCE does not commit itself to make services available in any specific area in Bangladesh within certain dates, even though it will strive to provide large coverage as early as possible.

D. QLIGENCE shall have the right to ask for documents and examine the same to verify the subscriber's identification and in the case of a company being the subscriber "Letter of Authorization" shall be required authorizing a person for signing any statutory agreement on behalf of that company and the subscriber is under obligation to provide the same when asked for by QLIGENCE.

E. QLIGENCE shall have the right to temporarily suspend the services in the whole or parts of its network for repair, maintenance, or circumstances during situations beyond QLIGENCE's control.

F. QLIGENCE does not take responsibility for possible disturbances or congestion in other networks encountered in using QLIGENCE Services.

G. QLIGENCE shall have the exclusive right and jurisdiction to determine the title and ownership of a Service rendered by and from QLIGENCE after perusing the necessary documents relating to that Service and also shall have the right to suspend the Service in question while determining the same. If any dispute arises regarding the ownership/ title between two or more subscribers or claimants, the decision of QLIGENCE in this regard shall be final and conclusive.

H. QLIGENCE shall have the right to scrutinize or procure any document(s) possessed by the potential subscribers or existing subscribers which may be required by QLIGENCE.

I. QLIGENCE shall have no liability to the Subscriber for any loss, damage, costs, expenses, or other claims for compensation arising from any materials, equipment, or instruments supplied by the subscriber which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-VAT or any other fault of the Subscriber.

J. QLIGENCE shall have the right to amend, alter, change, add, or substitute the provisions of this agreement, the tariff, the Service Charge (including all call charges), and the charge of other services as long as the changes are published two weeks before such change in any two national dailies to give effect to the said changes.

K. The subscriber cannot use the service(s) for any unlawful or abusive purposes, or for sending obscene, indecent, threatening, harassing, unsolicited message or messages adversely affecting/infringing upon national, social, or economic interest, nor create any damage or risk to QLIGENCE or its network and/or other subscribers. Under such circumstances, QLIGENCE shall have the right to discontinue the service.

L. Any Client Premise Equipment (CPE), IP phone sets/ terminals/ related devices and the corresponding account in QLIGENCE's system are the sole responsibility of the subscriber. QLIGENCE is not liable for usage including use/misuse/fraud/forgery and the like perpetrated by anyone including but not limited to the subscriber or any third party and is not liable for any act or omission of any dealer or third party.

M. QLIGENCE shall have the right to provide any information about the subscriber to the law enforcing agencies, as and when required, as per the current prevailing law, rules, and regulations.

N. QLIGENCE shall have the right to suspend, disable, delete, disconnect permanently temporarily the provision of the services to the subscriber when he/she reaches a different stage within the life cycle of a subscriber's account.

O. Supplementary/Value Added and other services may be offered as per terms of licenses of QLIGENCE. The services will be charged as per tariff determined by QLIGENCE from time to time, including variation(s) thereof, if any. These services might be device dependent.

P. QLIGENCE shall have the right to disconnect, suspend or bar the services for giving false information on the subscription form and/or for changes in the given information, which is not informed to QLIGENCE.

Q. QLIGENCE will provide the service by the date agreed with the Subscriber. Where a site survey is required, QLIGENCE will agree on the date following a survey of the premises. Provision of the service is at all times subject to availability of appropriate facilities and QLIGENCE reserves the right to decide on the method by which service will be provided.

R. The Subscriber must report a fault with the service by contacting 24/7 customer support via mail (mail address) or by calling +880199-7779836 number. lf the Subscriber reports a fault in the service, QLIGENCE will use its reasonable endeavors to respond in accordance with the level of repair/support service which applies to that particular product or service.